Privacy Policy for Serene Flow Yoga
At Serene Flow Yoga, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how our online platform collects, uses, discloses, and protects your data when you interact with our services, including yoga classes, meditation sessions, mindfulness workshops, private instruction, corporate programs, retreats, and merchandise sales.
By using our site and services, you agree to the terms outlined in this policy. We adhere to applicable data protection laws, including the General Data Protection Regulation (GDPR) to ensure your rights are respected.
Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Identification Information: This includes your name, email address, phone number, physical address, and date of birth, which you provide when registering for classes, workshops, or making purchases.
- Health Information: For certain services like private instruction or corporate wellness programs, and to ensure your safety in classes, we may ask for information regarding your health conditions or relevant physical limitations. This data is collected with your explicit consent.
- Payment Information: When you make a purchase, we collect necessary transactional data, such as credit card details (processed securely by third-party payment processors) and billing address. We do not store full credit card numbers on our servers.
- Usage Data: We collect information about how you interact with our online platform, including IP addresses, browser types, referral pages, pages viewed, and the time spent on those pages. This helps us understand user behavior and improve our site's functionality.
- Communication Data: Records of your communications with us, including emails and customer service inquiries.
How We Use Your Information
The information we collect is used for the following purposes:
- To Provide and Manage Services: To process your registrations for classes, workshops, retreats, and private sessions, manage your bookings, and fulfill orders for merchandise.
- To Personalize Your Experience: To tailor our services and content to your preferences, such as recommending suitable classes or workshops based on your interests and activity level.
- For Communication: To send you confirmations, reminders, updates about your bookings, relevant service announcements, and promotional offers (with your consent).
- For Safety and Wellbeing: To ensure your safety during yoga practices by understanding any relevant health conditions, processed with explicit consent.
- For Analytics and Improvement: To monitor and analyze usage patterns, diagnose technical issues, and improve the functionality and user experience of our online platform and services.
- For Marketing: To send you newsletters, promotions, and information about new services or products that may interest you, provided you have opted in to receive such communications.
- For Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
How We Share Your Information
We do not sell your personal data to third parties. Your information may be shared in the following circumstances:
- With Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, website hosting, analytics, and email delivery. These providers have access to personal information only to perform their specific tasks and are obligated not to disclose or use it for any other purpose.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Data Security
We implement robust technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include data encryption, secure servers, access controls, and regular security assessments. While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
Your Data Rights
Under applicable data protection laws, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): You may request the deletion of your personal data under certain circumstances.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to our processing of your personal data, particularly for direct marketing purposes.
- Right to Withdraw Consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below.
Cookies
Our online platform uses "cookies" to enhance your browsing experience. Cookies are small data files stored on your device that help us improve our site and your experience, see which areas and features of our site are popular, and count visits. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Serene Flow Yoga
4502 Beach Road,
#02-08 The Concourse,
Singapore, Central Region, 199591,
Singapore